Terms of Service

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems (bots, scrapers) without permission
• Impersonate any person or entity
• Harass, abuse, or harm other users

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Pricing

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to modify prices at any time. The price charged for a product will be the price in effect at the time the order is placed.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Orders that violate these Terms

If your order is cancelled after payment has been processed, we will issue a full refund.

Custom Orders

Custom orders are subject to design approval. Once you approve the design and production begins, custom orders cannot be cancelled or modified. Custom orders are final and non-refundable except in cases of material defects or damage.

Payment Processing

We use Stripe as our third-party payment processor. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

Payment Authorization

By placing an order, you authorize us to charge your payment method for the total amount of your order, including product costs, taxes, and shipping fees.

Failed Payments

If payment cannot be processed or is declined, we reserve the right to cancel your order. You are responsible for ensuring your payment information is accurate and up-to-date.

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Trailhead Signs or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.

Your Content

When you submit content to us (such as custom design requests, photos, or logos), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content solely for the purpose of fulfilling your order.

You represent and warrant that you own or have the necessary rights to any content you submit and that your content does not infringe on the intellectual property rights of others.

Trademarks

"Trailhead Signs" and our logo are trademarks of Trailhead Signs. You may not use our trademarks without our prior written consent.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Deschutes County, Oregon.

You agree to waive your right to participate in a class action lawsuit or class-wide arbitration.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Trailhead Signs regarding your use of our website and services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.