Policies
Everything you need to know about shipping, delivery, and our return policy for damaged materials.
We ship all orders via reliable carriers including UPS, FedEx, and USPS. Shipping method depends on the size, weight, and destination of your order.
Shipping costs are calculated at checkout based on your location, package size, and weight. Large or heavy signs may require freight shipping. We'll provide a shipping quote before finalizing your order.
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery status.
Important Notice
Due to the custom nature of our products, we have specific return limitations. Please review our policy carefully before placing an order.
We stand behind the quality of our products. If your sign arrives damaged or with material defects, we will accept returns or offer replacements under the following conditions:
Custom orders are non-returnable and non-refundable.
Because each custom sign is made to your exact specifications with personalized text, graphics, dimensions, and materials, we cannot accept returns on custom orders unless the product arrives damaged or does not match the approved design specifications.
We will work closely with you during the design approval process to ensure your custom sign meets your expectations before production begins.
For non-custom, standard catalog products, returns are accepted only if the item arrives damaged. We do not accept returns for change of mind, incorrect ordering, or buyer's remorse on standard products.
If you receive a damaged sign, please contact us immediately:
Our team will review your request and respond within 1-2 business days with next steps for return or replacement.
If your return is approved due to damaged materials, we will offer one of the following options:
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
If your return is due to our error or damaged materials, we will cover all return shipping costs. We'll provide a prepaid return label for your convenience.
At Trailhead Signs, we take pride in crafting durable, weatherproof signs built to last. Every sign undergoes quality inspection before shipping to ensure it meets our high standards.
Our signs are designed to withstand harsh outdoor conditions including UV exposure, rain, snow, and temperature extremes. If you experience premature weathering or material failure under normal outdoor use, please contact us to discuss a resolution.
If you have questions about our shipping or return policies, or need assistance with an order, we're here to help.
This policy is effective as of April 2026 and is subject to change. We will notify customers of any significant policy updates.
Standard products ship within 3-5 business days
Returns accepted for damaged materials within 7 days
Custom signs are non-returnable due to personalization