Privacy Policy

Introduction

Trailhead Signs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Place an order or request a custom quote
Create an account on our website
Subscribe to our newsletter
Contact us via email or contact form
Participate in surveys or promotions

This information may include:

Name (first and last)
Email address
Phone number
Shipping and billing address
Payment information (processed securely through Stripe)
Organization or business name
Project details and custom design specifications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website or source
Device information (mobile, tablet, desktop)

This information is collected through cookies and similar tracking technologies to improve our website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, production, and shipping
Customer Service: To respond to your inquiries, provide customer support, and communicate about your orders
Custom Quotes: To review your custom sign requests and provide accurate quotes and design mockups
Account Management: To create and manage your account, if applicable
Marketing Communications: To send you newsletters, promotional offers, and updates (only if you opt in)
Website Improvement: To analyze website usage and improve our services, products, and user experience
Legal Compliance: To comply with legal obligations and protect our rights

Third-Party Services

Payment Processing (Stripe)

We use Stripe as our third-party payment processor. When you make a purchase, your payment information (credit card number, billing address, etc.) is transmitted directly to Stripe and is not stored on our servers.

Stripe is PCI-DSS compliant and uses industry-standard encryption to protect your payment data. For more information about how Stripe handles your data, please review their Privacy Policy.

Shipping (UPS)

We use UPS (United Parcel Service) for shipping and delivery. When you place an order, we share your shipping address and contact information with UPS to facilitate delivery.

UPS may use your information to provide tracking updates and delivery notifications. For more information about UPS's data practices, please review their Privacy Notice.

Other Third Parties

We may also share information with:

Email Service Providers: To send order confirmations, shipping notifications, and marketing emails (if you opt in)
Analytics Services: To analyze website traffic and user behavior (e.g., Google Analytics)
Legal Authorities: When required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with restricted access
Regular security audits and updates
Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us remember your preferences, track website usage, and improve functionality.

Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., shopping cart, login sessions)
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant ads and track campaign performance

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your ability to use certain features.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails
Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order Information: Retained for at least 7 years for tax and accounting purposes
Account Information: Retained until you request deletion or close your account
Marketing Data: Retained until you unsubscribe or request deletion

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Trailhead Signs

Email: [email protected]

We will respond to your inquiry within 1-2 business days.